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The customer will provide contact details, such as a phone number or an email address.
Alternatively, you can use the IM service on our website.

Please go to the Contact Us page to get in touch with us via email, telephone and live chat.

Please contact customer service.

Please contact the customer and arrange the refund directly.

No, you won’t be charged for service cancellations.

You can make as many attempts as you want to contact the customer. If the customer doesn’t respond you can cancel your booking.

If the customer doesn’t arrive at the location after a certain period of time or doesn’t respond, you may cancel the booking or try to rearrange.

You won’t get a cancellation fee. You can contact the customer service to get back the credits that you
used for your booking.

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